Shipping and Delivery

Where we deliver: anywhere in Australia, free and fully insured; in Hong Kong, free and fully insured for every watch offered for order on this site. Delivery to other countries is quoted on request.

Delivery within Australia

• Cost: free. Every watch we sell is delivered anywhere in Australia at no charge, fully insured for its purchase price while in transit.
• Carrier: insured, tracked courier. We share the tracking reference with you when the watch is dispatched.
• Dispatch: within 1–3 business days of cleared payment. We accept payment by bank transfer only, so dispatch runs from the day the funds arrive, not the day the order is placed.
• Transit: 1–3 business days to most Australian addresses, so a watch normally arrives 2–6 business days after your payment clears. Remote areas can take longer.
• On delivery: a signature is required. The courier will not leave the watch unattended. We do not deliver to PO boxes, parcel lockers or freight forwarders.
• Address: we deliver only to the address of the person who paid for the watch, and we may ask for identification that matches it before dispatch. This protects you and us against fraud.

Hand delivery and collection in Melbourne

If you are in Melbourne, we can hand the watch to you in person by appointment once payment has cleared, either at our premises at 20 Queens Rd, Melbourne VIC 3004 or at a location we agree with you. Bring photo identification in the name the payment was made from. There is no charge for this. This applies to orders delivered in Australia.

For an order delivered in Australia, if you would rather use your own insured courier, delivery is complete when that courier collects the watch from us, and the watch is your responsibility from that point.

Delivery within Hong Kong

• Where it ships from: a watch bought for delivery in Hong Kong is held in Hong Kong. It is inspected there by an expert watchmaker engaged by HYPA, and it is dispatched from Hong Kong. It does not travel from Australia.
• Cost: free. Every watch offered for order on this site is delivered anywhere in Hong Kong at no charge, fully insured for its purchase price while in transit.
• Carrier: insured, tracked courier. We share the tracking reference with you when the watch is dispatched.
• Dispatch: within 2–5 business days of your order. This includes our written confirmation, your international transfer clearing and the watchmaker’s inspection. Payment is by bank transfer in Australian dollars to our Australian account, and the watch is dispatched once the full price has arrived.
• Transit: 1–3 business days, so a watch normally arrives 3–8 business days after your order.
• On delivery: a signature is required. We agree a delivery time with you beforehand. The courier will not leave the watch unattended or with building reception.
• Missed delivery: if a delivery is missed, we pay for one further attempt. Any attempt after that is at your cost.
• Address: a residential or business street address in Hong Kong, in the name of the person who paid for the watch. We do not deliver to PO boxes, mail-forwarding or freight-forwarding addresses or hotels, and we do not deliver to Macau. We may ask for identification that matches the address before dispatch.
• Duties and taxes: none. The watch is delivered within Hong Kong and does not cross a border, so there is no import duty or customs charge.
• Collection: we do not offer collection in Hong Kong. Every Hong Kong order is delivered by courier.

Delivery to other countries

We deliver to other countries by insured international courier. Because the cost depends on the destination and the value of the watch, we quote it for you before you confirm the purchase, and it is added to your invoice. Import duties, taxes and customs charges in the destination country are your responsibility; they are usually collected by the courier before the watch is released, and we cannot refund them. Customs inspections can add time and are outside our control. Watches are declared at their full purchase price.

Insurance and risk

Every watch we send is insured for its full purchase price from the moment it leaves us until it is signed for or handed to you. If a watch arrives damaged, do not accept a parcel that shows signs of tampering, and tell us the same day at contact@hypa.international or 0468 881 846 (+61 468 881 846 from outside Australia) so we can act on the insurance. Risk in the watch passes to you when it is delivered to your address or collected.

After delivery

Please inspect the watch when it arrives. If anything is not as described, tell us within 7 days of delivery, or as soon as reasonably possible after that — our returns and refunds policy explains what happens next. Nothing on this page limits your rights under the Australian Consumer Law.

Questions

Ask us anything about delivery before you buy: contact HYPA. Our terms and conditions cover payment, delivery and collection in full.