Shipping Policy
This Shipping Policy outlines the shipping and delivery practices of Hypa International ("we," "us," or "our") for orders placed on our website. By placing an order with us, you agree to the terms and conditions outlined in this policy.
Order Processing Time
Orders are processed within 0 to 1 business day (Monday to Friday, excluding public holidays in Victoria, Australia).
Shipping Methods and Rates
Shipping Methods
We offer Express Shipping on all orders within Australia. All parcels are dispatched with reliable national courier services.
Shipping Rates
We provide FREE Express Shipping on all orders, with:
No minimum order value
No additional handling or packaging fees
Delivery Timeframes
Estimated Delivery Time
Transit Time: 1 to 4 business days
Delivery Days: Monday to Friday (excluding public holidays)
NOTE: Total Delivery Time= Processing Time + transit Time= 1 to 5 Business days
Please note that delivery times may vary depending on: Destination (especially remote/rural areas), Courier backlogs, and Weather disruptions or unforeseen events.
Order Cut-Off Time
Orders placed before 5:00 PM AEST (GMT+10:00) will be processed on the same business day.
Orders placed after 5:00 PM or on weekends/public holidays will be processed on the next business day.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to monitor your shipment.
Tracking information may take up to 24 hours to update.
Shipping Restrictions
Available Locations
We only ship within Australia.
International shipping is not available at this time.
P.O. Box Addresses
We do not ship to P.O. Box addresses. Please provide a valid physical address during checkout.
Undeliverable Packages
If a package is returned to us due to:
Incorrect or incomplete address
Refusal of delivery
Failure to collect from the pickup location
We will contact you for further instructions. Please note that additional re-shipping charges may apply.
Currency Support
All prices on our website are displayed in Australian Dollars (AUD $) to ensure a clear and convenient shopping experience for our customers in Australia.
Customs, Duties, and Taxes
- Customers are responsible for any customs duties or taxes charged by their country.
- Hypa International PTY LTD. is not liable for customs-related delays or fees.
- Please contact your local customs office for more information.
Holiday Schedule
Hypa International does not process or ship orders on public holidays observed in Victoria, Australia.
Orders placed on such days will be processed on the next business day.
We believe in allowing our team to enjoy time with family during holidays.
Order Support
If your order is delayed, appears lost, or you require assistance, please contact us promptly. We are committed to resolving issues quickly and professionally.
Changes to the Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website. Please check this page periodically for updates.
Current Warehouse Update
We’re currently moving to a larger warehouse to better serve you. During this transition, some shipments may experience slight delays. Once the move is complete, product prices will increase.
Returns and Exchanges
If you are not satisfied with your purchase, we offer returns and exchanges.
Please refer to our Refund and Return Policy for details on how to initiate a return or exchange.
Contact Us
Hypa International
📍 20 Queens Road, Melbourne, Victoria 3004, Australia
📞 Phone: +61 468 881 846
📧 Email: contact@hypa.international