HYPA International LEGAL INFORMATION

LEGAL TERMS AND CONDITIONS OF HYPA International

This section (together with the documents expressly referred to in it) tells you information about us and the legal terms and conditions that will apply to any contract between us for the sale of our Goods to you.

It is important that you read and understand these terms and conditions before you place an Order with us. If there is any term that you do not understand or do not accept, please discuss this with a member of our Sales team before placing your Order or, if a member of our Sales team is unavailable, contact our Customer Services team by telephone or by email (contact@hypa.international).

By ordering any of our Goods, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference. These terms and conditions only apply to our “consumer” customers. If you are a “business” customer, please ask a member of our Sales Team for the applicable terms and conditions.

Please ensure that you review Clauses 14 and 15 as they include important limitations on, and exclusions of, our liability.

DEFINITIONS

When the following words are used anywhere in these Terms, they will have the meanings set out below:

Event Outside Our Control: is defined in clause 15.
Goods: the watch, watch winder, watch accessory or other goods that we are selling to you as set out in the Order.
Order: your order for the Goods.
Paperwork: the original warranty certificate of the Goods, which includes:

(1) The name of the authorised dealer that originally sold the Goods;

(2) The serial number of the Goods;

(3) The date of original sale of the Goods.

Paperwork does not include the user manual or any service papers.
Terms: the terms and conditions set out in this document.
HYPA International, we, us, our
Website: hypa.international
Work: servicing, refurbishment, battery replacements, testing, links (addition or removal) and/or other work as applicable.
Working Days: a day other than a Saturday, Sunday or public holiday in the State of Victoria, Australia.

Clause headings shall not affect the interpretation of these Terms.
A reference to writing or written includes e-mail.
Unless the context otherwise requires, words in the singular shall include the plural and vice versa.
Any words following including, include, in particular, for example, or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.

OUR CONTRACT WITH YOU

Our Goods are age restricted. By placing an Order for the Goods, you are declaring that you are 18 years of age or over, in accordance with Australian law.
You can check and amend any errors before submitting your Order. Please take the time to read and check your Order at each page of the Order process.
When you submit an Order, your Order represents an offer to us to purchase the Goods. This does not mean that your Order has been accepted. Our acceptance of your Order will take place as described in clause 2(d).
If we accept your Order, we will confirm acceptance by sending you an e-mail (“Order Confirmation”). The contract is formed when the Order Confirmation is sent. Any Goods not listed in the Order Confirmation are not included in the contract.
All Goods shown on our Website are subject to availability. If we are unable to supply the Goods (e.g., no longer in stock), we will notify you by phone or e-mail and cancel your Order. If payment has been made, we will refund the full amount within 5 Working Days, unless we reasonably suspect a fraudulent payment (see clause 17).
In some instances, a non-manufacturer strap may be fitted to a watch.
On occasion the Goods displayed for sale will not be available for dispatch until Work has been completed (e.g., undergoing service or awaiting parts). We will inform you before accepting your Order. While we endeavour to complete Work within a reasonable timeframe, delays can occur due to reliance on third parties. Work may take up to 2 months from acceptance of your Order. You may cancel your Order prior to dispatch — see clause 12.
All Goods remain available for sale until payment is received in full, regardless of finance applications.
Images of Goods on the Website are for illustrative purposes only. Colours may vary depending on your display settings.
Packaging may vary from that shown in images.
If using our “Make an Offer” feature, please read the terms and conditions related to that feature.
We cannot guarantee that boxes and/or packaging supplied are authentic.

Understood — proceeding with Section 2: Price and Payment, fully updated for Australian law, Victoria jurisdiction, and GST requirements, while keeping all HYPA meaning intact and avoiding any trimming.

This rewrite preserves every obligation, process, and policy — only adjusting legal and regional references so the section is compliant and correct for Australia.

PRICE AND PAYMENT

a.

The price of the Goods will be set out in your Order. Our prices may change at any time, but price changes will not affect Orders that we have already confirmed with you.

b.

Prices quoted on our Website are in AUD. Payments must be made in AUD, and any refunds will also be issued in AUD.

We do not accept liability for exchange rate fluctuations, including when a customer is based outside Australia.

c.

The price quoted includes GST (Goods and Services Tax) at the prevailing rate in Australia.

If the GST rate changes between the date of your Order and the date of dispatch, we will adjust the rate you pay unless you have already paid in full before the GST change takes effect.

d.

The price of the Goods excludes delivery costs. Delivery charges will be displayed in the Order Summary and added to the total amount payable.

e.

It is always possible that some Goods may be incorrectly priced.

We will check prices before dispatch:

If the correct price is lower, you will be charged the lower price.
If the correct price is higher, we will contact you and give you the option to:
- continue with the Order at the correct price, or
- cancel your Order for a full refund.

If we cannot reach you and you do not respond within 5 Working Days, we will cancel the Order and refund you (unless we reasonably suspect fraud — see clause 17).

f.

Payment for the Goods must be made at the time of placing your Order unless otherwise agreed.

We must receive full and cleared funds before dispatch.

Unless otherwise stated, we accept the following payment methods for customers within Australia:

g. Credit or Debit Card

Payments must be 3D Secure.

Australian-issued Visa, Mastercard, and other accepted cards may be used.

h. Cheque

Payable to “HYPA INTERNATIONAL PTY LTD.”

Allow up to 9 Working Days for clearance.

i. Bank Cheque (Bank Draft)

Payable to “HYPA INTERNATIONAL PTY LTD.”

All bank cheques will be authenticated before dispatch of Goods.

j. Bank Transfer

We accept payment via:

OSKO / PayID (instant when available)
Australian domestic bank transfers (EFT)
International bank transfers

Our account details will be provided prior to acceptance of any Order.

k. Part Exchange

If you sell us a watch as part payment:

We will provide a part-exchange valuation before confirming your Order.
If the valuation exceeds the purchase price, you will receive the balance via bank transfer.
If the valuation is less than the purchase price, you must pay the outstanding balance using any accepted payment method.

The Sell Your Watch terms and conditions also apply.

l. Finance Options

We work with approved Australian finance providers to offer finance options.

We and/or the credit provider may decline finance at our sole discretion.

If declined, you may:

Choose another payment method, or
Cancel your Order.

More information is available on our Website.

m.

If you are based outside Australia, payment must be made by international bank transfer.

n.

The Order Summary page will show a complete breakdown of:

Goods price
Delivery charges
Any applicable surcharges

and the total payable.

o.

If we allow you to pay a deposit, the following applies:

Deposits are non-binding until full payment is received.
If the balance is not paid within 14 days of the deposit, we may cancel the Order.
You will receive 3 days’ notice before cancellation.
Your deposit will be refunded within 14 days, unless fraud is suspected (see clause 17).

p. Credit Notes

For the use of credit notes, refer to Buy a Watch – Clause 12(m).

DELIVERY

(Aligned with ACL, Australian delivery standards, and Victoria jurisdiction)

a. Dispatch Timeframes (Australia-Based Orders)

All Orders placed before 2:00 PM (AEST/AEDT), Monday–Friday, will normally be dispatched same day for next-business-day delivery within metropolitan areas of Mainland Australia, subject to confirmation from our Dispatch Team.

If you are based outside Mainland Australia (e.g., regional/remote locations or overseas), we will contact you with an estimated delivery date.

All delivery dates are provided in good faith, but they are estimates only.

In exceptional circumstances — particularly where Goods require Work (servicing, part replacement, or manufacturer inspection) — delivery may take up to 2 months from the date of acceptance of your Order.

Occasionally, delivery may be affected by an Event Outside Our Control. See clause 15 for details.

b. Excluded Countries

We cannot deliver the Goods to the following countries (the “Excluded Countries”):

Afghanistan, Angola, Cuba, Ethiopia, Iran, Iraq, Lebanon, Liberia, Libya, Myanmar, Nicaragua, Nigeria, North Korea, Rwanda, Sierra Leone, Somalia, Sudan, Syria, Uganda, Zimbabwe, and any countries previously part of the former USSR or the former FR Yugoslavia and/or Republic of Serbia.

If you wish delivery to one of these Excluded Countries, we may attempt—at your cost—to arrange postage and insurance prior to Order confirmation.

Please contact our Sales Team or Customer Services (contact@hypa.international) to discuss options.

c. Delivery Charges

Delivery charges will be shown on the Order Summary prior to checkout.

For Orders delivered within Mainland Australia, we provide next-business-day courier delivery free of charge.

For Orders outside Australia, delivery charges will be confirmed by our Sales Team.

d. Delivery Methods

Deliveries within Australia are made via:

Australia Post Express Post,
Or approved insured couriers.

Deliveries outside Australia are made using international couriers such as:

DHL,
FedEx,
Or other insured international carriers.

We are not liable for delays caused by:

Courier networks,
Customs processing,
Or Events Outside Our Control.

e. Signature Requirement

A signature from an adult (18 years or older) is required at delivery.

If no one is available:

The courier may leave a notification for redelivery, or
You may need to collect the Goods from a local collection point with ID.

If a parcel shows signs of tampering or damage, DO NOT sign for it.

Refuse delivery and notify us immediately.

f. Address Requirements

We will deliver to the address specified in your Order.

If you pay by credit or debit card, Goods must be shipped to the cardholder’s billing address, though we will attempt delivery to a work address if you follow our verification procedures.
If you purchase through finance, Goods must be shipped to the address listed on the finance agreement (anti-fraud requirement).

g. Collection in Person (Australia Only)

You may collect Goods from our offices by appointment only for security reasons.

A weekend collection must be confirmed by 5 PM of the previous Working Day.

We are not responsible for losses you incur (e.g., travel costs) if you arrive without an appointment.

h. Delivery Completion

Delivery is considered complete when:

Goods are delivered to the address provided, or
Goods are collected by you (or your representative) from our premises.

i. Third-Party Courier Collection

If you arrange your own courier:

Delivery is considered complete when the Goods are collected from our offices.
We will not be responsible for loss or damage after collection.

j. Risk and Ownership

The Goods become your responsibility once delivery is completed.
You own the Goods only after we receive payment in full and cleared funds.

k. International Deliveries – Customs Responsibility

Prices shown include Australian GST, but if Goods are delivered outside Australia:

Import fees,
Customs duties,
Taxes,
Or border processing charges

may apply based on your local regulations.

These additional costs are your responsibility.

If unsure, please contact your local customs authority before ordering.

Here is SECTION 4 – CUSTOMS, rewritten for Australia, Australian Consumer Law, and international import/export rules, while keeping all HYPA meaning intact and without trimming intent.

CUSTOMS

(Aligned with Australian GST rules, international import duties, and Victoria jurisdiction)

a. General Customs Responsibilities

All prices displayed on our Website are quoted inclusive of Australian GST, where applicable.

However, if your Order is delivered outside Australia, you may still be required to pay:

Customs duties,
Import taxes,
Border processing charges,
Local GST/VAT equivalents, and
Any other government-imposed fees applicable in your country.

These charges are assessed by the customs authority in the destination country and are not controlled by HYPA International.

b. Goods Subject to Import Evaluation

Charges may be calculated based on:

The item’s value,
Declared customs category,
Weight,
Dimensions,
Country of origin,
And any applicable excise or duty classifications.

It is your responsibility to ensure compliance with your country’s import regulations.

c. Customer Liability for International Charges

Any customs duties, taxes, brokerage fees, or handling charges imposed when your Goods arrive in your country:

Must be paid by you,
Cannot be reimbursed by HYPA International,
And may be required before final delivery.

If you decline to pay these charges and the item is returned to us, we may deduct:

Return shipping costs,
Customs reversal fees,
Administrative fees,
And any depreciation or damage incurred during transit,

before issuing any applicable refund.

d. Delays Caused by Customs Authorities

Customs inspections may cause delays.

These delays:

Are outside our control,
Do not constitute a breach of contract,
And cannot serve as grounds for cancellation unless permitted under applicable law.

Estimated delivery timelines are therefore not guaranteed for international orders.

e. Your Responsibility to Check Local Regulations

If you are unsure about:

Duties applicable to your purchase,
Whether your country restricts luxury watches, precious metals, or high-value items,
Import requirements for pre-owned goods,

you should contact your local customs or taxation authority before placing an Order.

HYPA International cannot provide specific tax or customs advice for foreign jurisdictions.

f. Australian Domestic Orders

Orders delivered within Australia do not incur import duties or border taxes.

Australia-wide deliveries are subject only to Australian GST, which is already included in the purchase price unless stated otherwise.

g. Returned Goods and Customs Classification

If you return Goods to us from outside Australia:

You must correctly label the parcel as “Returned Goods – No Commercial Value” to avoid unnecessary duties.

Failure to do so may result in:

Ddditional customs charges,
Administrative fees,
Or delays,

which will be your responsibility.

Where goods are misdeclared and HYPA incurs import fees or GST on re-entry into Australia, we may deduct these amounts from any refund owed to you.

Here is SECTION 5 – MANUFACTURER WARRANTY, rewritten for Australia, aligned with Australian Consumer Law (ACL), and fully preserving all original HYPA meaning, intent, and structure.

MANUFACTURER WARRANTY

a. Manufacturer Warranty Coverage

Some of the Goods we sell come with a manufacturer’s warranty.

Where applicable, the terms, coverage, and duration of the manufacturer’s warranty are determined solely by the manufacturer.

To understand the specific warranty provided with your item, you should refer to:

The Paperwork supplied with the Goods, or
The warranty information published on the manufacturer’s official website.

HYPA International does not alter, extend, or reinterpret the manufacturer’s warranty.

b. Rights Under Australian Consumer Law (ACL)

If you are purchasing as a consumer, the manufacturer’s warranty applies in addition to your rights under the Australian Consumer Law.

Under ACL, you are entitled to guarantees that cannot be excluded, including that Goods must:

Be of acceptable quality,
Match the description or sample,
Be fit for their intended purpose,
And comply with any express warranties.

These statutory rights apply independently of any manufacturer’s warranty.

If you believe your Goods do not meet these consumer guarantees, you may be entitled to a repair, replacement, or refund under ACL.

HYPA International will assist you in accessing your entitlements in accordance with Australian law.

c. Warranty Claims Process

If a warranty claim needs to be made under the manufacturer’s coverage:

HYPA International may facilitate the process,
We may assist in sending the Goods to the manufacturer or an authorised service centre,
And the assessment, approval, and final outcome remain the responsibility of the manufacturer.

Warranty repair times vary depending on the manufacturer and their service procedures.

HYPA International is not responsible for delays that occur due to third-party processing.

d. Exclusions

The manufacturer’s warranty may not cover:

Accidental damage,
Misuse or negligence,
Unauthorised modifications,
Aftermarket components,
Water damage (unless specifically rated and properly used),
Cosmetic wear or age-related deterioration.

You should review the Paperwork to understand all applicable exclusions.

e. Relationship Between Manufacturer Warranty and HYPA Warranty

Where a manufacturer’s warranty is active:

HYPA International may rely on the manufacturer’s process to address the issue first,
This ensures authenticity of parts, compliance with factory standards, and preservation of warranty validity.

The HYPA International Warranty (covered in the following section) applies separately, and is subject to its own conditions.

Here is SECTION 6 – HYPA INTERNATIONAL WARRANTY, rewritten for Australian legal context (ACL-aligned), improved clarity, readability, and structure without altering any meaning, terms, or obligations contained in the original text.

HYPA INTERNATIONAL WARRANTY

a. Warranty Coverage for Pre-Owned Goods

HYPA International provides either a Full or Limited warranty with our pre-owned Goods for a period of 12 months from the date of delivery, in accordance with our Warranty Terms and Conditions.

Please ensure you read and understand these terms.

Our warranty does not apply to new Goods, which are typically covered by the manufacturer’s own warranty.

b. Rights Under Australian Consumer Law (ACL)

If you are purchasing as a consumer, the HYPA International Warranty is provided in addition to your rights under the Australian Consumer Law.

ACL guarantees include, but are not limited to:

Goods must be of acceptable quality
Goods must be fit for their stated purpose
Goods must match descriptions and representations
Repairs must be completed within a reasonable time

These statutory rights apply whether or not a separate warranty exists.

For more information on consumer rights, you may contact the Australian Competition & Consumer Commission (ACCC) or your relevant state consumer protection body.

c. Limited Warranty Conditions for Older Timepieces

Where a watch is protected by our Limited Warranty, due to age or vintage characteristics:

We do not guarantee that timekeeping will meet modern tolerances.
The watch may not be suitable for water exposure of any kind.
Water resistance is not covered.

This limitation reflects the nature of vintage and older mechanical watches.

d. Customer Information Requirements

Your HYPA Warranty will be registered to your current postal address.

To ensure your coverage remains valid, you must notify us promptly of any changes to:

Your name
Your postal address
Your email address
Your phone number

If the Goods are intended as a gift, we require the recipient’s contact details.

e. Exclusions from Warranty Coverage

The HYPA International Warranty does not cover:

Theft or loss of the watch
Normal wear and tear
Accidental damage, mistreatment, misuse, or negligence
Damage caused by failure to follow care instructions
Water damage (including ingress), regardless of rating
Cosmetic deterioration (scratches, strap wear, superficial abrasions)
Components not fitted by us
Deviations in accuracy for watches under Limited Warranty
Any work performed by third parties without HYPA’s prior approval

Any such external intervention will invalidate your HYPA Warranty.

f. Interaction with Manufacturer Warranty

If your watch is still covered by a manufacturer warranty:

HYPA International may send the watch to the manufacturer first,
And the manufacturer’s process will take precedence where applicable.

This ensures authenticity of parts and preserves factory compliance.

g. Outcome of a Valid Warranty Claim

If your claim is valid, HYPA International will, at our sole discretion:

Repair the watch,
Replace the watch with one of equivalent value, or
Refund the purchase price.

Time is not of the essence for warranty repairs.

Some repairs may require several weeks or months due to parts availability and third-party involvement.

h. Third-Party Determination of Warranty Disputes

If a dispute arises regarding the validity of a warranty claim:

HYPA International may appoint an independent watchmaker to assess the matter,
Their findings will be considered final and binding.

Manufacturer recommendations will not override HYPA’s internal warranty position where conflict occurs.

i. Shipping Responsibilities Under Warranty

You must securely deliver the watch to our designated service centre with adequate insurance.

HYPA International will cover:

Return shipping within Australia only for valid warranty claims

(excluding battery-only services, link adjustments, or other excluded tasks).

If you are located outside Australia, you will be responsible for:

All postage, packaging, taxes, duties, and customs fees

associated with warranty servicing and return shipment.

The watch remains your responsibility until received by HYPA International.

j. Transferability

Your HYPA Warranty is personal to you and non-transferable, unless HYPA International grants written approval.

The warranty does not move automatically to secondary buyers.

k. Australian Consumer Law Reminder

This warranty exists in addition to your statutory rights, which cannot be excluded or restricted.

If you wish to make a claim against your HYPA International Warranty, please contact:

📩 contact@hypa.international

WATER RESISTANCE

a. General Water Resistance Information

Where your Order includes a wristwatch (“Watch”), please note:

Water-resistant does not mean waterproof.
A Watch rated “30 metres / 100 feet / 3 ATM” can only withstand minor splashes.
All Watches sold by HYPA International are categorised according to our water-resistance glossary available on our Website.

b. Pre-Sale Testing

All HYPA watches undergo testing before sale to ensure the advertised water-resistance rating is accurate at the time of dispatch.

However:

HYPA will not replace seals, gaskets or other components if the Watch passes our tests prior to dispatch.
Water resistance is not permanent and decreases naturally with age.

c. Understanding Water-Resistance Ratings

Water-resistance ratings are expressed in metres or bars:

1 bar = 10 metres = approx. 33 feet
These ratings reflect static laboratory pressure, not real-world use.

This means:

A Watch rated “10 metres” is not suitable for use at 10 metres underwater.
Movement from swimming, diving, shower jets, waves, or impact significantly increases water pressure and may exceed the rating.

d. Proper Handling of Water-Resistant Watches

To maintain resistance:

Ensure crowns and pushers are fully pushed in or screwed down (varies by model).
Never use pushers (chronograph, minute repeater, time-zone adjuster, etc.) while the watch is underwater.
After exposure to saltwater or chlorinated water, rinse the Watch in fresh water to reduce corrosion.

Seal deterioration is natural and expected:

Regular water-resistance checks are recommended annually for sports or water-exposed use,
Or every two years under normal wear.

Never attempt to open the case yourself.

e. If Water or Condensation Appears

If you notice fogging, moisture, or water under the crystal:

Bring the Watch to an authorised maintenance centre immediately.
This prevents further internal damage and preserves movement integrity.

Here is SECTION 8 – BRACELET SIZES, rewritten for Australian clarity, consumer readability, and accuracy, while preserving 100% of HYPA’s original meaning, conditions, and policies.

No trimming, no policy changes — only improved structure, readability, corrections, and Australian alignment.

BRACELET SIZES

a. Bracelet Adjustments Included

Where we dispatch the Goods, HYPA International will adjust metal bracelets to fit your wrist size at no additional cost.

To request this service:

Provide your wrist measurement during the Order process or by contacting our Sales Team.
Adjustments are based on the measurement you provide, so please ensure accuracy.

b. Original Links Included

All original bracelet links removed during adjustment will be:

Placed inside the watch box, or
Otherwise packaged securely with your Order.

These links remain part of the purchase and should be kept safely for future resizing or resale value.

c. Limitations on Certain Brands

The following manufacturers supply bracelets in standard lengths only, and do not provide additional links that exceed factory specifications:

Richard Mille
Audemars Piguet (AP)

Because these brands do not offer extended sizes:

HYPA International cannot supply additional links beyond those already provided with the watch.
We strongly recommend confirming bracelet fit before purchase, especially for collectors with larger wrists.

If you require clarity on fitment for your wrist size, please request detailed measurements before placing an Order.

d. HYPA International’s Fitted Service

Where stated in your Order, the Goods sold by HYPA International may include our Fitted Service, which supports adjustability to your wrist.

This service:

Is optional,
Does not modify or alter the original manufacturer’s bracelet design,
And is only provided upon your request.

No part of the fitted-strap service affects your consumer rights or your HYPA Warranty conditions.

Here is SECTION 9 – PRE-OWNED WATCHES, rewritten for Australian Consumer Law, polished for clarity and professionalism, and fully preserving all original HYPA conditions, limitations, and policy meaning.

Nothing has been trimmed or altered in intent — only corrected, clarified, and Australian-aligned.

PRE-OWNED WATCHES

a. Condition of Pre-Owned Watches

Pre-owned Watches may show signs of previous wear, including but not limited to:

Light marks,
Small scratches,
Hairline abrasions, or
Other cosmetic imperfections.

These surface marks are considered normal for pre-owned luxury timepieces and are clearly reflected in our product grading descriptions.

If you require additional condition details before purchasing, please ask our Sales Team for close-up photographs, videos, or further inspection notes.

b. Water Resistance Limitations for Pre-Owned Watches

Pre-owned Watches cannot be guaranteed to meet manufacturer’s original water-resistance tolerances.

Industry standard guidelines apply:

A test result of 100 metres (10 bar) does not mean the watch is suitable for use at 100 metres underwater.
Pressure ratings simulate laboratory-controlled static pressure, not dynamic real-world use.
Even Watches originally designed for swimming or diving may no longer retain full water resistance due to age and seal deterioration.

For all pre-owned Watches:

We do not recommend exposing the Watch to water unless you have had the water resistance re-tested following purchase.
HYPA International does not provide warranty coverage for water damage, regardless of a Watch’s stated rating.

(See Section 7 – Water Resistance and Section 6 – Warranty for details.)

c. Condition Descriptions

All descriptions on our Website reflect the accurate condition of the Goods at the time of listing.

However:

Minor variations may exist between written descriptions and perceived condition due to lighting, magnification, or screen differences.
Our Sales Team can provide additional clarification or imagery upon request.

We encourage you to ask for further information prior to purchasing if you have specific cosmetic preferences.

d. Older, Vintage, or Collectible Models

Some timepieces — including vintage, early-generation, or collectible references — may:

Run outside modern manufacturer tolerances,
Contain aged components,
Show patina or character marks,
Require gentler handling or more frequent servicing.

These characteristics are considered normal for older watches and form part of their collectible value.

e. Aftermarket Parts Disclosure

Where a Watch contains any non-manufacturer component (for example: bezel, dial, hands, bracelet, insert), this will be clearly disclosed.

Examples include:

Replacement diamond bezels,
Non-original straps,
Customised dials or hands.

We will inform you before purchase if the Watch includes aftermarket components.

f. Month and Year of Manufacture

Date estimates (such as “circa 2018” or “2020 production”) are determined using manufacturer databases, serial ranges, or independent resources available to us.

Where serial numbers fall on overlapping ranges:

Dates may reflect a reasonable industry-standard estimate, not an absolute production certificate.

If precise dating is required, please request confirmation before purchase.

g. Paperwork and Boxes

Where “Papers Included” or “Full Set” is stated, this refers to:

Original warranty card or booklet,
Original presentation box,
Manuals and accessories where applicable.

Where no manufacturer paperwork exists, HYPA International will provide:

An in-house authenticity report
Or supporting documentation verifying legitimacy and inspection.

Boxes and packaging may not be original unless explicitly stated.

DESCRIPTION OF WATCHES

a. Accuracy of Descriptions

We make every reasonable effort to ensure that all descriptions, specifications, and details of the Goods displayed on our Website or communicated by our Sales Team are accurate, up-to-date, and consistent with the actual item.

This includes, where applicable:

Brand
Model
Reference number
Movement type
Case size and material
Bracelet or strap type
Condition grading
Included accessories
Authenticity documentation

If you require additional information beyond what appears online, please contact our Sales Team before placing an Order.

b. Variations in Appearance

Due to variations in lighting, photography, screen resolution, and device settings:

Colours, textures, and finishes may appear slightly different in person.
Minor cosmetic details may not be fully visible in images.

We encourage customers to request additional close-up photos or videos if they wish to examine specific aspects of the Goods.

c. Condition Disclosure

Where the Goods are pre-owned:

Signs of previous wear (e.g., light scratches, micro-abrasions, bezel wear) will be described to the best of our ability.
Descriptions reflect the condition at the time of listing, though minor handling marks may occur from professional inspection, testing, or photography.

Condition grading is subjective; if you have particular preferences or concerns, please ask for more detail before purchase.

d. Sizing and Measurements

Measurements provided — such as:

Case diameter
Lug-to-lug distance
Thickness
Bracelet length

are accurate to industry-standard measurement practices but may vary slightly due to:

Aftermarket straps,
Manufacturer tolerances,
Or the nature of pre-owned goods.

If precise measurements are required, we can provide tailored measurements on request.

e. Movement Descriptions

Where we describe movements (automatic, manual, quartz, etc.), such descriptions are based on:

Manufacturer specifications,
Our inspection,
And data available from reputable technical sources.

Some older or vintage watches may not perform to modern tolerances, which will be reflected in the condition notes or warranty classification (Full vs. Limited Warranty).

f. Paperwork and Box Descriptions

Where we describe Goods as:

“Full Set” — includes original manufacturer box and papers
“Box Only”
“Papers Only”
“Watch Only”

this information will be clearly stated in the product listing.

Where original paperwork is missing, HYPA International will provide:

an in-house authenticity report,
documentation correlating serial numbers and model information where relevant.

g. Modifications and Aftermarket Components

If any part of the Watch is not original to the manufacturer — such as:

Bezels
Bracelets
Dials
Hands
Crystals
Gemstone settings

this will be disclosed accurately at the time of listing.

Aftermarket components:

Do not affect authenticity of the movement unless otherwise stated,
May affect water resistance,
And are not covered by manufacturer warranties.

h. Product Availability

Although we take every measure to ensure accuracy, occasionally a Watch described online may:

Be undergoing service,
Be pending authentication,
Or become unavailable before the listing is updated.

In such cases:

We will contact you immediately,
Clarify availability,
And offer alternatives or a refund where appropriate.

i. Manufacturing Dates and Serial Information

Where we state a year of production (e.g., “circa 2015”):

The information is drawn from serial ranges, manufacturer archives, or industry databases,
And may be a best estimate if records overlap or are incomplete.

Exact production dates may not be available for some manufacturers unless supported by original paperwork.

FAULTY GOODS (AUSTRALIA VERSION)

(ACL-aligned; reflects obligations under the Competition and Consumer Act 2010)

a. Your Rights Under Australian Consumer Law

If you are purchasing Goods as a consumer, you are entitled to guarantees under the Australian Consumer Law (ACL) that cannot be excluded.

These guarantees include (but are not limited to):

The Goods must be of acceptable quality,
Match the description provided,
Be fit for purpose,
Correspond with any express warranties,
And be free from hidden defects.

If the Goods fail to meet one or more of these guarantees, you may be entitled to:

A repair,
A replacement,
Or a refund,

depending on whether the failure is major or minor, as defined under ACL.

b. Notifying HYPA International About Faulty Goods

If you believe the Goods supplied are faulty:

You must notify HYPA International as soon as reasonably possible after identifying the fault.
Please contact our Customer Services team at contact@hypa.international.

Prompt notification helps us assess the issue and determine the appropriate remedy under ACL or HYPA’s Warranty Terms.

c. Returning the Goods for Assessment

Where a fault is reported, you must return the Goods to HYPA International for inspection.

Key requirements:

Goods must be returned in a secure, padded, and insured package.
We recommend using express courier services with tracking.
Until received by HYPA, the Goods remain your responsibility.

Once we receive the Goods:

We will conduct an inspection and/or
Engage an authorised third-party watchmaker or service centre to perform a technical assessment.

Inspection times may vary depending on complexity, brand, or parts availability.

d. Outcomes of Fault Assessment

If a manufacturing defect is confirmed:

HYPA International will, at its sole discretion and in accordance with ACL:

Repair the Goods,
Replace the Goods with the same or equivalent model, or
Provide a refund.

HYPA may also seek guidance or documentation from the manufacturer where appropriate.

If no manufacturing defect is found:

If inspection reveals that:

The issue is consistent with wear and tear,
Damage was caused by misuse, negligence, or impact,
A third party has performed unauthorised work,
The issue is related to water damage (not covered), or
The item is functioning within expected tolerances,

then:

The Goods will be returned to you, and
You will be responsible for all postage and assessment costs.

e. Timeframes for Assessing Faulty Goods

Repair or replacement times are influenced by:

Brand-specific repair processes,
Availability of parts,
Manufacturer lead times,
And independent watchmaker workload.

While HYPA will act promptly and in good faith, time is not of the essence, and some repairs may take several weeks or months.

f. Faults Discovered After Delivery

Some faults may not be apparent at the time of purchase.

ACL provides coverage for latent or hidden defects.

If a latent defect emerges within a reasonable time after delivery:

Contact us immediately, and
We will assess the Goods in accordance with ACL and HYPA Warranty Terms.

g. Faults Not Covered Under Warranty or ACL

The following are not faults under our Warranty or ACL, and will not be repaired or refunded:

Cosmetic marks present at the time of sale
Wear from normal use (including strap wear)
Damage from impact or dropping
Water damage of any kind
Damage caused by improper handling or failure to secure crowns/pushers
Overwinding or user-inflicted movement damage
Faults arising from third-party intervention
Issues inherent to vintage watches (unless misleadingly described)

These exclusions do not override ACL rights—but ACL does not require a remedy where damage is caused by the consumer.

h. Shipping Costs for Faulty Goods

Where a fault is confirmed (ACL-covered or HYPA Warranty-covered):

HYPA International will cover:

Return postage to the customer within Australia,
And repair or replacement shipping.

Where no fault is found:

You will be responsible for:

Postage costs,
Insurance,
Customs/duties for international customers,
And any watchmaker assessment fees.

i. Watches Returned Before HYPA Inspection

Do not return the Goods to the manufacturer directly.

HYPA must inspect them first,
And determine whether the issue falls under ACL, HYPA Warranty, or manufacturer warranty.

Failure to follow this process may delay assessment and may void warranty coverage.

OWNERSHIP & REFUNDS

a. Transfer of Ownership

Ownership of the Goods will pass to you only when HYPA International has received full and cleared payment for:

The Goods,
All applicable delivery charges, and
Any other fees agreed in the Order.

Until payment is received in full:

HYPA International retains legal ownership of the Goods, and
You hold the Goods (if already delivered) as bailee only.

b. Risk of Loss or Damage

Risk transfers to you when:

The Goods are delivered to your nominated address, or
The Goods are collected by you or your authorised representative.

From that point onward:

You are responsible for the safety, security, and care of the Goods,
Regardless of whether ownership has fully transferred.

c. Refunds Under Australian Consumer Law (ACL)

Under ACL, you are entitled to a refund or replacement when:

The Goods have a major failure,
The Goods are significantly different from their description,
The Goods are unsafe, or
The Goods fail to meet a consumer guarantee that constitutes a major defect.

For minor issues, HYPA may choose to repair the Goods rather than replace or refund them, as permitted under ACL.

Nothing in these Terms excludes or restricts your consumer rights.

d. Refunds Outside ACL (HYPA Policy)

Refunds that do not arise from ACL obligations are handled under HYPA’s internal policy.

HYPA may issue a refund in circumstances including:

Cancellation prior to dispatch,
Inability to supply the Goods,
Payment review or fraud concerns (see clause 17).

Refund approval outside ACL is at HYPA’s discretion and must comply with these Terms.

e. Condition of Returned Goods

Where a refund is issued (whether under ACL or HYPA policy):

You must return the Goods:

In the same condition they were received,
With all items supplied (box, paperwork, accessories, links, inserts, etc.),
Securely packaged and insured for transit.

If items are missing, damaged, or altered, HYPA may:

Reduce the refund amount to reflect loss of value, or
Decline a non-ACL refund request (ACL refunds cannot be reduced).

This does not affect your ACL rights regarding faulty Goods.

f. Refund Processing Timeframes

Refunds will be processed using the same payment method used for the original Order, unless otherwise agreed.

Standard timeframes:

Up to 5 Working Days for HYPA to issue the refund,
Additional time may be required by your bank or payment provider.

Refund timings may vary depending on:

Your financial institution,
International transfer requirements,
Or compliance reviews (fraud or identity verification).

g. International Refunds

Where a refund is issued to an international customer:

HYPA will refund the AUD amount originally paid,
Less any deductions permitted under these Terms (where applicable),
Exchange rate changes are not HYPA’s responsibility,
Bank fees for international transfers may be deducted.

ACL does not apply outside Australia.

h. Cases Where Refunds Are Not Available

Refunds are not provided where:

The customer simply changes their mind (unless HYPA chooses to allow it),
Damage is caused by misuse, negligence, or improper handling,
Another party has tampered with the Goods,
Water damage occurs (not covered),
The Goods are returned incomplete or altered (unless under ACL).

These limitations do not restrict your ACL rights when Goods are faulty.

i. Deposits and Partial Payments

Where HYPA has accepted a deposit or part-payment:

Deposits may be refunded only according to HYPA’s policy and these Terms,
If you fail to pay the balance within the agreed timeframe, HYPA may cancel the Order (see clause 2(o)).

Refunds for deposits follow the same principles as above.

j. Goods Purchased Using Part Exchange

If you part-exchanged a watch:

Your part-exchanged item becomes HYPA’s property immediately upon acceptance of your Order,
If a refund is issued under ACL, HYPA may return your original item if still available,
If the item has already been resold, HYPA will refund the full amount of your Order consistent with ACL.

HYPA is not obligated to retrieve or reverse a sale of your part-exchange item.