INFORMATION

REFUND, RETURNS AND REPAIR POLICY AT HYPA INTERNATIONAL

a. Returns Under Australian Consumer Law (ACL)

If you are purchasing as a consumer, you are entitled to return the Goods where they fail to meet a consumer guarantee under ACL, including where the Goods:

  • Are not of acceptable quality,
  • Do not match their description,
  • Are not fit for purpose,
  • Contain a major defect,
  • Or do not perform as a reasonable consumer would expect.

Depending on the nature of the failure, you may be entitled to:

  • A repair,
  • A replacement, or
  • A refund.

These rights cannot be excluded by HYPA International.

ACL rights apply regardless of HYPA’s internal return policy.

b. Returns Outside ACL (HYPA Policy)

Where a return is requested for reasons not covered by ACL, HYPA International may, at its discretion, accept or decline the request.

Examples of non-ACL return requests include:

  • Change of mind,
  • Incorrect choice,
  • Buyer’s remorse,
  • “I found it cheaper elsewhere,”
  • Or any reason unrelated to product defect or misrepresentation.

HYPA may accept non-ACL returns only when:

  • The Goods are in the same condition as when sold,
  • All original packaging, accessories, and paperwork are included,
  • And the Goods have not been worn, used, resized, opened, or altered.

Acceptance of non-ACL returns is not guaranteed, and conditions may apply.

c. Return Approval Required

All returns must be approved by HYPA International before the Goods are sent back.

To request a return, contact:

📩 contact@hypa.international

If a return is sent without prior approval:

  • HYPA may refuse receipt,
  • Or return the item to you at your cost.

d. Condition of Goods for Return

Returned Goods must be:

  • In original condition,
  • Unworn (no wrist time),
  • Unaltered,
  • Free from additional marks or scratches,
  • Complete with all links, accessories, boxes, and paperwork,
  • And securely packaged to prevent transit damage.

If Goods are returned in a condition inconsistent with how they were supplied, HYPA may:

  • Refuse the return, or
  • Reduce the refund to reflect the loss of value

    (NOTE: ACL refunds cannot be reduced for faulty goods; this applies only to non-ACL returns.)

e. Timeframe for Return Requests

For returns permitted under HYPA’s internal policy:

  • You must notify HYPA within the timeframe specified at the time of purchase or on the invoice.
  • HYPA may reject requests made outside this timeframe.

ACL-related returns have no set time limit, but must be made within a “reasonable period” given the nature of the goods.

Luxury mechanical watches may have longer reasonable periods due to their longevity.

f. Return Shipping Requirements

For ALL returns:

  • You are responsible for sending the Goods to HYPA securely packaged and fully insured.
  • Until the Goods are received by HYPA, they remain your responsibility.

HYPA will cover return shipping only when:

  • The Goods are confirmed faulty under ACL, or
  • The Goods qualify under HYPA’s Warranty.

International returns:

  • Customer must pay all customs duties, re-importation charges, taxes, and return courier fees.

g. Inspection Upon Return

Once HYPA receives the returned Goods:

  • We will inspect the item,
  • Verify condition,
  • Confirm whether the return is under ACL or HYPA policy,
  • And advise you of the outcome.

Inspection may involve:

  • Internal testing,
  • Timekeeping checks,
  • Waterproof testing (when applicable),
  • And independent watchmaker assessment.

HYPA’s assessment may take several days, depending on complexity.

h. Refunds for Approved Returns

If a refund is approved:

  • It will be issued using the original payment method, unless otherwise agreed.
  • HYPA will process the refund within 5 Working Days.
  • Additional time may be required by banks, finance companies, or international transfer services.

For part-exchange purchases:

  • If your original watch has not been resold, HYPA may return it to you.
  • If it has been resold, HYPA will refund the monetary value applied at the time of your Order.

ACL refunds cannot be reduced. Non-ACL refunds may be adjusted for missing items or damage.

i. Items Not Eligible for Return (Non-ACL)

The following cannot be returned unless faulty under ACL:

  • Watches that have been worn
  • Watches with removed or added bracelet links
  • Watches that have been opened or serviced by a third party
  • Custom-ordered straps or accessories
  • Items damaged by the customer
  • Watches showing new marks, scratches, or signs of use
  • Water-damaged watches (unless misrepresented)

These exclusions apply only to non-ACL returns.

LIABILITY (AUSTRALIA VERSION)

a. Australian Consumer Law (ACL) – Your Non-Excludable Rights

Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, right, or remedy you are entitled to under the Australian Consumer Law (ACL).

Under ACL, consumers are entitled to guarantees that cannot legally be limited, including that Goods must:

  • Be of acceptable quality,
  • Match their description,
  • Be fit for purpose,
  • Be free from undisclosed defects,
  • And comply with any express warranties.

Where ACL requires HYPA International to provide a remedy, we will do so in accordance with the law.

b. When HYPA International Is Not Liable

To the extent permitted by Australian law, HYPA International is not liable for:

  • Loss or damage arising from misuse, negligence, or improper handling of the Goods;
  • Water damage, regardless of the stated rating, unless the Goods were misrepresented;
  • Damage caused by unauthorised servicing, opening, or modification;
  • Wear and tear, scratches, cosmetic deterioration, or ageing;
  • Loss resulting from customer failure to follow care guidelines;
  • Losses caused by events outside our reasonable control (see Section 15).

These limitations do not override your ACL rights relating to faulty Goods.

c. No Liability for Indirect or Consequential Loss

To the maximum extent permitted by law, HYPA International is not liable for:

  • Indirect, incidental, or consequential loss,
  • Loss of profits,
  • Loss of opportunity,
  • Loss of revenue,
  • Reputational damage,
  • Or financial loss associated with time delays, courier handling, market fluctuations, or resale value.

ACL does not require compensation for consequential loss unless such loss was reasonably foreseeable due to a failure by HYPA.

d. Accuracy of Information Provided

While we take all reasonable steps to provide accurate descriptions, photographs, valuations, and guidance:

  • HYPA International does not guarantee that product information will be error-free or meet every individual expectation,
  • and is not liable for customer decisions influenced by subjective interpretation of condition, colour, appearance, or sizing.

This limitation does not apply where information provided is misleading or deceptive, which is prohibited under Australian law.

e. Liability Cap (Where Allowed Under ACL)

Where HYPA International is permitted under ACL to limit remedies, our liability is limited (at our sole discretion) to:

  • Replacement of the Goods;
  • Repair of the Goods;
  • Supplying equivalent Goods;
  • Or refunding the purchase price paid.

This clause applies only to situations where ACL allows limitation and does not override mandatory guarantees for major failures.

f. Accuracy of Price or Listing Errors

If an obvious pricing or listing error occurs:

  • HYPA is not liable for errors that a reasonable person would have identified,
  • And we reserve the right to correct the error, cancel the Order, and issue a refund.

This includes typographical errors, incorrect specifications, or outdated listings.

g. Professional Advice Disclaimer

Any comments or recommendations made by our staff:

  • Are general in nature,
  • Should not be considered financial, investment, or valuation advice,
  • And must not be relied upon as substitutes for independent professional advice.

HYPA is not liable for decisions made based on general guidance or opinion.

h. Watches Undergoing Work

HYPA International is not liable for:

  • Delays caused by watchmakers, manufacturers, or third-party service centres;
  • Manufacturer refusal to perform work;
  • Delays from parts availability.

Time is expressly not of the essence regarding watch repairs or servicing.

i. Watches Sent for Assessment or Repair

If you send Goods to HYPA for assessment:

  • You remain responsible for the watch until HYPA receives it;
  • HYPA is not liable for loss or damage during transit if arranged by the customer;
  • HYPA may refuse liability for items shipped without insurance or adequate packaging.

j. Maximum Liability Where Not Limited by Law

Except where prohibited by ACL:

HYPA International’s total liability for any claim, whether in contract, tort, or otherwise, is limited to the total amount paid by you for the Goods.

This limitation does not apply where a major failure occurs under ACL.

EVENTS OUTSIDE OUR CONTROL

a. Definition of an Event Outside Our Control

An Event Outside Our Control refers to any event or circumstance beyond HYPA International’s reasonable control that prevents or delays us from fulfilling our obligations under these Terms.

Such events may include (but are not limited to):

  • Extreme weather, natural disasters, or acts of God;
  • National emergencies or pandemics;
  • War, terrorism, civil unrest, or government restrictions;
  • Industrial action or labour shortages;
  • Failures or delays caused by postal services, couriers, or freight carriers;
  • Supply chain disruptions, manufacturer delays, or parts shortages;
  • Customs delays or border authority actions;
  • Third-party system outages or technical failures (banking, payment processors, or internet services);
  • Power outages or infrastructure failures.

These examples are illustrative and not exhaustive.

b. Impact of an Event Outside Our Control

If an Event Outside Our Control occurs:

  • HYPA International will not be liable for delayed performance or failure to perform obligations under these Terms,
  • and our obligations will be suspended for the duration of the event.

This includes delays in:

  • Dispatching Goods,
  • Completing repairs or servicing,
  • Processing warranties,
  • Arranging collections or deliveries,
  • Or communicating updates in a timely manner.

c. What HYPA Will Do If an Event Occurs

Where possible, HYPA International will:

  • Contact you as soon as reasonably practicable,
  • Provide updates on the situation and expected impact,
  • Take reasonable steps to minimise disruption,
  • Resume performance of obligations as soon as feasible.

d. Your Options During a Delay

If an Event Outside Our Control causes significant delay:

  • You may contact us to discuss alternatives, such as rescheduling delivery or modifying arrangements;
  • In some cases, you may be entitled to cancel the Order if allowed under ACL or if HYPA agrees to cancellation on reasonable terms.

If the Goods have already been dispatched, cancellation may not be possible until the Goods are returned to HYPA.

ACL rights regarding faulty Goods remain unaffected.

e. Events Outside Our Control and Warranty/Servicing

Where a repair, inspection, or warranty claim is delayed due to events outside HYPA’s control:

  • HYPA is not responsible for prolonged turnaround times,
  • including delays caused by manufacturers, authorised service centres, or independent watchmakers.

Timeframes given for servicing or assessment are estimates only and not binding.

f. Temporary Suspension of Obligations

During an Event Outside Our Control:

  • HYPA’s contractual obligations are suspended,
  • Any time-limited obligations will be extended by the duration of the disruption,
  • And HYPA will resume normal performance once conditions permit.

This suspension does not relieve customers of payment obligations already incurred.

INSTRUCTIONS, ADVICE & CARE

a. Importance of Following Instructions

To ensure the proper functioning, longevity, and preservation of your watch, you must follow:

  • the manufacturer’s operating instructions,
  • any usage guidelines provided with your Goods, and
  • all care recommendations issued by HYPA International.

Failure to follow these instructions may result in:

  • Damage to the watch,
  • Loss of water resistance,
  • Invalidation of HYPA warranties,
  • Refusal of warranty claims,
  • Or the need for additional repairs at your cost.

Nothing in this section affects your rights under the Australian Consumer Law (ACL).

b. HYPA Advice and Care Guidance

Any advice, recommendations, or care guidance provided by HYPA International—whether delivered in writing, verbally, electronically, or through our website—is:

  • Based on expertise and industry standards,
  • Intended to help customers maintain their watches properly,
  • Not a substitute for the manufacturer’s technical instructions,
  • And not guaranteed to prevent damage, wear, or deterioration.

You remain responsible for ensuring your watch is serviced, handled, and stored appropriately.

c. Water Exposure and Handling

Where water resistance is applicable, you must comply with the water-resistance guidelines outlined in Section 7 – Water Resistance, including but not limited to:

  • Ensuring crowns and pushers are secured before water exposure,
  • Avoiding using pushers under water unless expressly permitted,
  • Avoiding sudden temperature changes,
  • Rinsing the watch after salt or chlorinated water exposure,
  • And scheduling periodic water-resistance testing.

HYPA is not responsible for water damage resulting from improper usage or failure to maintain seals.

d. Aftermarket Modifications

The use of aftermarket or non-manufacturer parts—including bezels, crystals, dials, straps, or components—may:

  • Compromise the technical function and structural integrity of the watch,
  • Negatively affect water resistance,
  • Reduce resale value,
  • Void the manufacturer’s warranty,
  • And invalidate HYPA International’s warranty.

HYPA strongly recommends using only manufacturer-approved components.

e. Routine Servicing and Maintenance

Watches require routine maintenance. Customers acknowledge that:

  • Mechanical watches may drift in accuracy over time;
  • Oils, seals, and gaskets naturally degrade;
  • Routine servicing is necessary to prevent mechanical damage;
  • Recommended service intervals vary by manufacturer.

HYPA is not responsible for wear or functional issues arising from overdue servicing.

f. Cosmetic Wear and General Use

Daily wear may cause natural, unavoidable signs of use, including:

  • Scratches, marks, or dents,
  • Bracelet stretching,
  • Fading,
  • Or minor abrasions.

Such wear does not indicate a defect and is not covered by HYPA warranties unless otherwise required by the ACL.

g. Accuracy, Timekeeping, and Variations

Timekeeping accuracy may vary based on:

  • Movement type,
  • Position,
  • Temperature,
  • Magnetism exposure,
  • Shocks or impacts,
  • And general maintenance history.

Quartz watches may require periodic battery changes. Mechanical watches may require precision regulation. These are not considered defects unless falling outside reasonable industry tolerances.

h. Customer Responsibility

You are responsible for:

  • Proper care, storage, and handling of your watch,
  • Protecting it from impacts, extreme temperatures, and magnetism,
  • Ensuring that children or untrained individuals do not handle it,
  • Keeping all paperwork, accessories, and boxes safely,
  • Ensuring the watch is adequately insured (recommended).

HYPA is not liable for damage caused by misuse, negligence, or lack of proper care.

i. No Liability for Failure to Follow Instructions

HYPA International is not responsible—and warranties may be void—if:

  • You fail to follow provided instructions,
  • You fail to comply with manufacturer care guides,
  • You ignore advised service intervals,
  • You perform unauthorised repairs or modifications,
  • Or you use the watch in a manner inconsistent with its intended purpose.

This does not override your rights under the Australian Consumer Law.

FRAUDULENT PAYMENTS

a. Fraud Prevention Measures

HYPA International conducts fraud-prevention checks on all orders and payments.

If we reasonably suspect that a payment—whether by debit card, credit card, bank transfer, finance arrangement, or any other method—is fraudulent, unauthorised, or potentially linked to unlawful activity, we may:

  • Place the order on hold,
  • Refuse to process the payment,
  • Decline the transaction entirely,
  • Request additional identification or verification,
  • Notify your bank, financial institution, or the relevant payment provider, and/or
  • Notify law enforcement or regulatory authorities where required.

These measures are taken to protect both HYPA and legitimate customers.

b. Right to Withhold Dispatch or Refunds

If we reasonably suspect a fraudulent payment:

  • no Goods will be dispatched,
  • no refunds will be issued, and
  • no part-exchange or trade-in credit will be released

until our bank or payment provider confirms that the payment is valid, cleared, and not subject to chargeback or reversal.

This may result in delays beyond standard processing times, and HYPA will not be liable for any such delays.

c. Chargebacks, Disputed Payments & Investigations

If a payment is disputed, reversed, or charged back after Goods have been dispatched or collected:

  • HYPA reserves the right to seek recovery of the Goods,
  • Or recover the full outstanding balance from you through legal means.

You are required to cooperate with any investigation conducted by your bank, HYPA, or authorised authorities.

If fraudulent activity is confirmed, you may be reported to relevant agencies in Australia, including but not limited to:

  • Victoria Police,
  • The Australian Cyber Security Centre (ACSC),
  • Your financial institution,
  • Or any other necessary body.

d. Identification Requirements

To prevent fraud, HYPA may require customers to provide:

  • Proof of identity,
  • Proof of address,
  • Confirmation of card ownership, or
  • Documentation validating the source of funds.

Where required, Goods may only be released after identity verification is completed to HYPA’s satisfaction.

Failure to comply may result in cancellation of the order at HYPA’s discretion.

e. Third-Party Payments

Payments made by a third party (e.g., friend, family member, business, or associate) may be subject to additional fraud-prevention checks.

HYPA reserves the right to:

  • Refuse or cancel third-party payments,
  • Request proof of relationship or authorisation,
  • Return funds to the original payer,
  • Or require payment directly from the customer named on the order.

f. No Liability for Fraud-Related Delays

HYPA will not be responsible for any delay, cost, loss, or inconvenience suffered by you as a result of:

  • Fraud checks,
  • Payment investigations,
  • Bank or financial institution delays,
  • The need for additional verification,
  • Or refusal of payment based on suspected fraud.

This does not affect your rights under the Australian Consumer Law.

g. Cooperation with Authorities

HYPA International fully cooperates with financial institutions, payment platforms, and Australian law enforcement in cases of suspected fraud.

This may include disclosing:

  • Your identity,
  • Transaction details,
  • Communications,
  • IP addresses, or
  • Any other relevant information we hold,

to the extent permitted by Australian privacy and data protection laws.

BUY BACK GUARANTEE

a. Overview of the Buy Back Guarantee

If your watch is sold with a Buy Back Guarantee (as stated in your Buy Back letter), HYPA International guarantees to repurchase your watch at no less than the “Offered Price” stated in that letter.

This Buy Back Guarantee can only be exercised:

  • On or after two (2) years from the date of purchase (see clause 18(b)), and
  • Subject to meeting all conditions set out in this section.

This Guarantee is an additional commercial benefit and does not limit your rights under the Australian Consumer Law.

b. Eligibility Period & Definition of Purchase Date

To use the Buy Back Guarantee, at least two (2) full years must have passed from the Purchase Date, which is defined as:

  • The date HYPA receives full and cleared funds for your watch;
  • Or, if purchased under a finance agreement,

    the date HYPA receives the final balance payment from the finance provider.

Example:

If full payment is received on 5 February 2024, your Buy Back Guarantee may be exercised on or after 5 February 2026.

c. Condition Requirements

To qualify for the Offered Price, the watch must be returned to HYPA in:

  • good and saleable condition,
  • with all original components, including:
    • Box,
    • Paperwork,
    • Links,
    • Accessories,
    • And any other components originally included at purchase.

Deductions may apply

 if:

  • The watch shows wear, damage, cosmetic deterioration, or missing items,
  • Refurbishment or servicing is required to return the watch to saleable condition,
  • There is evidence of misuse, accidents, mishandling, or neglect.

All deductions are made at HYPA’s reasonable discretion and will be clearly communicated before the buyback is finalised.

d. Required Condition Checks (Health Checks)

To maintain the validity of the Buy Back Guarantee, you must return the watch to HYPA at least once every 2 years from the Purchase Date for a mandatory health check.

Important notes:

  • The earliest HYPA will accept a health-check submission is 1 month prior to the due date.
  • HYPA may attempt to send reminders but is not obligated to do so.
  • Failure to complete a required health check invalidates the Buy Back Guarantee.

HYPA does not cover postage or insurance for sending the watch to us for health checks.

e. Voidance of Guarantee Due to Third-Party Work or Modifications

The Buy Back Guarantee will be automatically invalidated if:

  • Any third party performs service, repair, inspection, testing, or disassembly of the watch without HYPA’s written approval;
  • Aftermarket, non-manufacturer components are added, substituted, or installed.

These actions compromise authenticity and technical integrity and cannot be accepted under the Guarantee.

f. Deductions for Wear, Damage, or Missing Components

Before issuing any buyback payment, HYPA will inspect the watch.

Deductions from the Offered Price may apply for:

  • Worn or damaged straps,
  • Scratches on case, bracelet, glass, or clasp,
  • Water damage,
  • Movement issues,
  • Corrosion,
  • Missing box, links, or paperwork.

The amount deducted will reflect:

  • The cost of returning the watch to saleable condition, and/or
  • The reduced resale value caused by the condition issues.

g. Part-Exchange-Only Buy Back Guarantees

If your Buy Back Guarantee is marked “Part Exchange Only”:

  • The Offered Price is provided solely as store credit,
  • It cannot be redeemed for cash, bank transfer, cheque, or any other form of payment,
  • The credit may only be applied toward a watch in HYPA’s current stock.

If the Offered Price:

  • Exceeds the price of the new watch → no change will be given.
  • Is less than the price of the new watch → you must pay the difference.

h. Interaction With Other HYPA Policies

The following policies continue to apply to Buy Back transactions:

  • Buy a Watch (Refund & Ownership provisions)
  • Part-Exchange Terms
  • Warranty Terms
  • Shipping & Insurance Requirements

If a buyback is cancelled for any reason, HYPA may:

  • Issue a credit note, or
  • Return the watch to you, if still available,

at HYPA’s discretion.

i. Watch Return Requirements

When returning your watch under the Buy Back Guarantee:

  • You must securely package and insure the watch for transit;
  • HYPA is not responsible for loss or damage during transit;
  • Return costs are your responsibility unless otherwise stated.

For customers outside Australia:

  • Customs duties, taxes, and other import/export charges may apply and must be paid by you.

j. Personal & Non-Transferable

The Buy Back Guarantee is:

  • Personal to the original purchaser,
  • Non-transferable,
  • And cannot be assigned, sold, or passed to subsequent owners.

If the watch is sold privately or via any non-HYPA channel, the guarantee immediately expires.

Promotions

  1. Eligibility

    Unless otherwise stated, promotions are open to residents of Australia aged 18 years or over. HYPA International employees, partners, agents, and their household members are excluded.
  2. Use of Promotional Offers
    • A maximum of one (1) promotional code, offer, discount, or voucher may be used per customer and per transaction.
    • Promotions cannot be combined with any other HYPA International offer unless expressly stated.
    • Promotional vouchers may only be redeemed against individual items valued at AUD $1,000 or higher (unless otherwise specified).
  3. Non-Transferability

    Promotions are non-transferable, non-exchangeable, and cannot be redeemed for cash or store credit unless explicitly stated.
  4. Ownership

    Promotional vouchers remain the property of HYPA International. They may not be resold, published, or distributed without written consent.
  5. Validity Period

    Promotions are only valid for the commencement and expiry dates stated. Expired promotions will not be honoured under any circumstances.
  6. Free Gift Promotions
    • Free gifts (where offered) will be dispatched once an order is processed and paid in full.
    • If the advertised free gift is unavailable, HYPA International may supply a reasonable substitute of similar value.
  7. Prize Draws
    • Prize draw winners will be selected at random.
    • If a winner cannot be contacted or does not respond within the timeframe provided, HYPA International may select an alternative winner.
    • Winners agree to participate in reasonable publicity if required.
  8. Flash Sales
    • Flash sale prices apply only during the stated sale period.
    • Items added to a cart during a flash sale but purchased after the sale ends will revert to full price.
  9. Right to Amend or Cancel

    HYPA International reserves the right to modify, suspend, or cancel any promotion at any time without prior notice where necessary.
  10. General Terms

    All promotions are subject to HYPA International’s standard Terms & Conditions.

Sell Your Watch (Part Exchange / Consignment)

20.1 Providing Your Watch Details

To obtain an initial valuation, you must provide accurate and complete information about the watch, including model, condition, documentation, service history, and accessories.

Any valuation provided is:

  • An estimate only,
  • Non-binding,
  • Subject to inspection, due diligence, and verification.

20.2 Sending Your Watch for Assessment

You must safely package and ship the watch to HYPA International at your own cost unless otherwise agreed. The watch remains your responsibility until physically received and signed for by HYPA International.

20.3 Inspection & Final Valuation

Upon receipt, HYPA International will:

  • Conduct due diligence checks (including stolen watch databases),
  • Authenticate the watch,
  • Inspect condition, movement, and documentation.

A final valuation may differ from the initial valuation if:

  • The condition is inconsistent with your description,
  • Authenticity concerns arise,
  • Aftermarket parts are found,
  • Undisclosed faults or cosmetic damage are present.

If the watch appears stolen or counterfeit, HYPA International must legally retain the item and notify authorities. No payment will be made.

20.4 Acceptance of Offer

The contract is formed only once:

  1. HYPA International provides a final valuation; and
  2. You accept the valuation; and
  3. Payment is issued.

20.5 Payment

Payments are made via bank transfer to the account you provide. You are responsible for accuracy of account details.

Where part-exchange is used:

  • Any shortfall must be paid by you,
  • Any excess may be paid to you or applied as store credit.

20.6 Your Warranties (Legal Assurances)

You warrant that:

  • The watch is your legal property, free of liens or finance,
  • It is not stolen, counterfeit, or modified without disclosure,
  • Serial numbers and paperwork are genuine,
  • The watch has not been altered or repaired in a misleading manner.

You remain responsible for undisclosed issues even after the sale.

20.7 Failure of Contract Preconditions

If authenticity issues, legal issues, or undisclosed defects are later discovered:

  • HYPA International may cancel the transaction,
  • You must repay the amount paid to you within 7 days,
  • The watch (if still held) may be returned at your cost.

Finance Options (If Provided)

Where HYPA International offers financing through a third-party credit provider:

  1. Finance approval is strictly at the discretion of the finance provider.
  2. If finance is declined, you may choose another payment method or cancel the order.
  3. Goods purchased via finance can only be delivered to the address within the finance agreement.
  4. HYPA International is not responsible for delays caused by finance providers.
  5. All finance agreements are between you and the finance provider, not HYPA International.

Transfer of Rights

HYPA International may transfer its rights or obligations under these Terms to another entity. If this occurs, notification will be provided, and your consumer rights will remain unaffected.

You may not transfer your rights or obligations without written consent from HYPA International.

Privacy & Personal Information

  1. HYPA International collects and processes personal information in accordance with its Privacy Policy, compliant with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
  2. By using the website or purchasing goods, you consent to:
    • Storage and processing of your data,
    • Fraud prevention checks,
    • Communication regarding orders, warranties, and services.
  3. HYPA International does not sell or disclose personal information except where required by law or necessary to fulfil orders.
  4. You are responsible for ensuring your personal information is accurate and up to date.

Governing Law & Jurisdiction (Victoria, Australia)

  1. These Terms are governed by the laws of Victoria, Australia.
  2. Any dispute, claim, or legal proceeding must be brought exclusively before the courts of Victoria, Australia.
  3. If you are a U.S.-based purchaser bringing action in a U.S. court, you agree:
    • To resolve disputes individually (no class actions),
    • To waive the right to a jury trial.